Amond Illuminations Returns Policy
We understand that choosing a light can be a difficult task and the ones you choose may not suit for what you had in mind.
In the event that you do have a change of mind we can offer an exchange, credit note (valid for 12 months) or a refund on the items returned to us.
Returning an item will incur some fees.
- 30% restocking fee
- Delivery fees (for online orders only)
- Receipts are required.
- Returned within 14 days from the date of purchase
- Products must be returned unopened, unused and in original condition
- Items must be returned to store at customer’s expense
- If these requirements are not met, Amond illuminations reserves the right not to accept the return
- No Change of Mind refunds for the following:
- “Clearance” items
- Ex-display items
- No Change of Mind refunds OR Exchanges for the following:
- Custom “Made-to-order” items
- “Special order” items
Faulty or damaged goods
The nature of courier delivery can leave the odd unexpected package taking a turn for the worse and we understand that with every single product we do ship out. We are happy to provide a replacement item as long as we are contacted beforehand within 14 days of purchase and can verify:
- Your proof of purchase
- A thorough detail of the fault/defect in question. Pictures are helpful in most cases.
If the products are faulty during use after installation (in the case of hard-wired products), we can help guide you with a warranty claim for the product by contacting us with the above and also a copy of a Certificate of Electrical Safety linked with the products when it was installed.
Products have a 12 month warranty unless otherwise stated. Globes issued are not covered under this warranty period.